Cybersecurity culture & Human Behaviour – Intermediate – OPS

This course equips learners with understanding various human failures, following procedures, effective communication, understanding security culture and organisational factors.

This course focuses on the critical role that human factors play in cybersecurity and provides strategies for effective communication during and after security incidents. It is designed for non-technical professionals to enhance their understanding of cybersecurity risks and response strategies.

The first part of the course addresses Human Factors in Cybersecurity. Participants will learn to distinguish between different types of human failures by examining the roles of both users and attackers. Real-world cybersecurity incidents are analyzed to illustrate why human behavior is often the weakest link in an organization’s security chain. Additionally, the course introduces practical tools and methodologies for identifying and mitigating human-related vulnerabilities. The importance of fostering a just culture that encourages transparent reporting of security incidents without fear of punishment is also emphasized.

In the second part, the course covers Crisis Communication. Participants will gain the skills needed to communicate effectively during and after a cybersecurity incident. This includes strategies for delivering clear, timely, and coordinated messages to maintain organizational trust and minimize potential damage.

The training is offered both as online instructor-led sessions on the following dates (duration approximately 4 hours) and as self-paced e-learning available on demand (duration approximately 2 hours).